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FAQs
We’re listening – and here are answers to your most frequently asked questions


Ordering Online



Payment Information



Product Information



Shipping and Service



Pricing



Product Returns



My Account



General Inquiries





FAQ Answer


Ordering Online

Shopping at Growin-Up.com is easy and secure! Placing an online order requires just a few steps:
  • Select an item you would like to purchase, and then click the Add to Cart button from either the quick view or product detail page.
  • You can then choose to continue shopping or go directly to Checkout.
  • Once you are finished shopping, click on Shopping Cart at the top right corner of page, and follow the prompts to check out.
You will receive an email confirming your order that includes your order number.



We make every effort to process your order as quickly as we can. Almost all orders are shipped within 2 working days so you would receive within 4 working days.


It’s easy to create a Wish List, but you must have a Growin-Up.com account in order to create one.
  • Select Add to Wish List on the product page (indicate size and color, where necessary)
  • Continue shopping or browsing.
It’s that simple! Your Wish List will be saved to your account for quick future reference. And, you can make it easy for friends and family to know just what your children want and need for birthdays, holidays, and other special occasions by Sharing your Wish List.



Unfortunately no. However, once you have created an account with us, it will be easier for you to shop with us next time. Just login with your email address the next time you shop with us, all your personal information will be automatically retrieved from your account.


Order Received: This email informs you that we have received your orders and will process it as soon as possible.

Order Processed: This email confirms we have processed your order. Next, we will deliver/ship the product to you. In the email, you will find the consignment number for tracking purposes. You can track your shipment through the carrier using this information.

Payment Receipt: This email acts as the official receipt for the order.


When you register we collect your name, mailing address, phone number, and email address. This information is used to respond to your requests, contact you if necessary, and, if you wish, send you emails or mail about sales, promotions, and other special events.

Please view our Privacy Policy and Terms & Conditions for complete information.


We do everything we can to ensure that your experience at Growin-Up.com makes your life just a little easier, and welcome your comments, feedback, and ideas. Please email to custservice@growin-up.com for any comments, enquiries or feedbacks.


For any technical difficulties you are experiencing with our website, please contact support@growin-up.com.


Most likely, nothing is wrong. All website pages are subject to change, so the URL may be outdated, or the link may be incorrect. Changes happen more frequently with product pages, as we sell out of styles, update sales, and add new products. If you are searching for a specific product, please use our Search page, or to browse, please visit the Growin-UP.com homepage.


If you have correctly entered all your information and are unable to complete the checkout process, we may need further information for our security check. Please contact us at support@growin-up.com to verify your information so that we can process your order.


It should be a memory problem at Internet Explorer. Please do the following: 
  • Go to Tools->Internet Options->Delete Cookies
  • Press YES
  • Close your Internet Explorer and reopen it, the problem should be resolved.
If problem still persists, kindly contact us at support@growin-up.com for assistance.



The delivery address stated is probably International delivery address other than Malaysia, Brunei and Singapore. Our system currently don't automatically calculate shipping charges other then the countries stated above.
Kindly contact us at custservice@growin-up.com for product invoice calculated with shipping charges.


Payment Information

We accept Visa and MasterCard credit cards as well as bank transfer with banks that are listed in this website during your purchase checkout.


Growin-Up.com takes your security seriously.

We accept online credit card payments using ipay88 (accredited by Bank Negara Malaysia) and it is a secure online system that offers our customers safe transaction over the Internet. ipay88 also uses 3D secure where extra authentication from the bank is required. Please note that we do not store any credit card information during an online credit card payment. All transmissions that include personally identifiable information are protected using the industry standard SSL (secure socket layer) protocol encryption technology to protect against information loss and assure a secure and trusted experience. In addition, we utilize other physical and contractual practices and policies to safeguard your information. However, it is important to know that no online data transmission can be guaranteed to be 100% secure.

For complete information on our security measures, please refer to our Privacy Policy and Terms & Conditions.


Please examine the settings of your Internet browser if pop-up blocker is turned on. We need the pop-blocker to be turned off. For Internet Explorer users, go to Tools->Pop-Up Blocker->Turn-Off Pop-Up Blocker.


Our payment gateway partner, ipay88 (owned by Mobile88.com Sdn Bhd) collects payment on our behalf.


Product Information

We add products to our online stores frequently, and offer new sales and promotions, as well, so check back often for new styles and great deals.


In addition to our ecommerce site, Growin-Up.com, our products are also carried in various baby specialty stores nationwide in Malaysia.

To find a store near you that carries Growin’ Up products, please send enquiries to custservice@growin-up.com.


Kindly contact us at custservice@growin-up.com for further enquiries. We will try our best to assist you or recommend you an alternative


Shipping & Service

We add products to our online stores frequently, and offer new sales and promotions, as well, so check back often for new styles and great deals.


Shipping weight is the weight of the product and approximate weight of packaging material added together


Please go to shipping charges where you will find information on cost of shipping.


Please contact us at custservice@growin-up.com and we will initiate a thorough search of your shipment with the transit company.


If your order content was damaged in-transit please contact email us at custservice@growin-up,com to report a damaged shipment. If possible enclosed photo(s) of damaged products.

We apologize for any inconvenience this may have caused. We want to ensure that your experience at Growin-Up.com makes your life just a little easier, and will do everything we can to remedy the situation as soon as possible and replace similar products of same value. If we do not have any more stocks of similar products we shall contact you to replace with other products.


It is possible your shipment was split based on product availability, and that the missing items will be shipped when they become available. Your shipment confirmation will include a list of all products included in your shipment. To track your order, please use our Order History. Please contact us at custservice@growin-up.com to report an incomplete shipment, and we will check the status of your missing items.

We apologize for any inconvenience this may have caused. We do everything we can to ensure that your experience at Grownin-Up.com makes your life just a little easier, and will do everything we can to remedy the situation as soon as possible.


Sorry, no. We can only ship to standard street addresses. P.O. Box addresses are not accepted by our system and courier service companies will not deliver to them at all.


Yes, we ship to East & West Malaysia, Singapore and Brunei.


Please email us at custservice@growin-up.com on enquiries of international shipping


Pricing

Growin-Up.com prices, promotions and selections may differ from those at in retail specialty stores. Prices and promotions (e.g., promotion codes or free shipping) offered online may not be used in stores, and store prices and promotions (e.g., coupons or additional discounts) may not be used online, unless otherwise stated.


RSPs are Retail Selling Prices at or above which items have been offered or sold by retailers in the retail specialty stores. With our online offerings, our products may be sold at a discounted price from the RSP. The RSP may not represent the average or prevailing market price at any particular time. Percentage reductions are off of RSP, except where noted.


Please logon to Growin-Up.com to purchase the Gift Vouchers and special offers available online.


Product Returns

We only provide replacement of similar product or product which is of equivalent or higher in value of the damaged product on transit or by manufacturing fault. You need to pay the difference in price if price is higher. Please email us at custservice@growin-up.com to report a damaged shipment and if possible enclosed photo(s) of damaged products.

You will receive instructions on how to properly get a replacement from us once we are being notified. It will be necessary for us to process your exchange as a refund followed by a new order. We shall waive the regular shipping charges for your exchange.


My Account

You can sign up to receive emails by just registering at our website.


You can change your email preferences on the Email Subscriptions page or by selecting the Unsubscribe link at the bottom of any email you receive from Growin’ Up.


You can have your username and temporary password sent to the email address on file by selecting the Forgot Username or Forgot Password link here or at the top left of our website pages, where the log-in module is located.


We use cookies and other technologies to collect non-personally identifiable information for a variety of purposes, such as to improve the design and content of our website and to enable us to provide a more personalized experience when you browse our sites and keep you up to date on products, promotions, and other email communications that may be of interest. If you disable cookies you may not have access to some features on our websites.

You may opt out of our promotional communications by following the instructions outlined in any communications you receive from us. Please note that we will always confirm your order and shipment status via email when you make online purchases with us. Due to lead time of direct mail, you may receive 1-2 additional mailings after your request is processed. We apologize for the inconvenience.

For complete information regarding the usage or your personal information, please refer to our Privacy Policy.


General Inquiries

Please send us an email at custservice@growin-up.com for any enquiries or use our Contact Us page. We will reply within 3 business days.


In addition to our ecommerce site, Growin-Up.com, our products are also carried in various baby specialty stores nationwide in Malaysia.

Just add custservice@growin-up.com and support@growin-up.com into your address book and our emails won’t be ended up in your Spam/Junk Mail folder.

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